FAQs
Public Transport
1 What are the public transportation routes?
Intercity Routes:
Abu Dhabi – Rashidiya Metro – Dubai International Airport – Sharjah (Industrial Area – Rolla) – Umm Al Quwain
Intracity Routes:
Al Jurf – Industrial Area – Al Hamidiya – Sheikh Ammar Street – Mushairif – Al Jurf Express – Hamidiya Feeder – Al Musalla Expo
2 What is the On-Demand Bus Service?
A service provided in areas not covered by public transportation. Customers can benefit from it by downloading the "Ajman BOD" app. The fare is AED 6 per trip within the service zone, or AED 4 per seat when booking for multiple people.
3 What are the working hours of the On-Demand Bus Service?
From 6:00 AM to 12:00 midnight the next day.
4 What is the payment method for the On-Demand Bus Service?
Payment can be made via credit card or Masar Card.
5 What is the Student Masar Card?
It is a personalized card issued with the user's name and photo. The total cost is AED 25 (AED 5 for the card and AED 20 as a minimum balance in the e-wallet).
6 What is the purpose of the Student Masar Card service?
The card is available for all students and aims to encourage them to use public transportation by offering a 30% discount on internal trips using all public buses.
7 How to apply for the Student Masar Card service?
Submit a request through the Authority’s website with the required documents. The application will be reviewed, and if all criteria are met, the card will be issued.
8 What documents are required for the Student Masar Card service?
Emirates ID, proof of enrollment, and a personal photo.
9 How can a student recharge the Masar card?
Recharging can be done at Al Musalla Station, through the Authority’s website, self-service kiosks, the Ajman One app, or via WhatsApp at +971600599997.
10 What are the bus trip schedules?
You can view the public bus trip schedules and information via the following link:https://ta.gov.ae/ar/bus-schedules
11 Stations that the bus passes outside Ajman
- Abu Dhabi (Main Bus Station)
- Dubai (Alrashidiya Station)
- Sharjah (Rolla Station - Jubail Station)
- Ras Al Khaimah (Al Hamra Bus Station)
Franchise
1 What is Route Ajman App?
A smart app for Ajman residents and visitors to quickly and reliably request transportation services provided by the authority. Available vehicles:
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Taxis with capacity of (4-7 passengers)
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Limousines
Download the App:
2 How are taxis booked through the Route App?
The tracking system determines the nearest vehicle to you through location coordinates, obtains a vacant vehicle, selects it and sends it to your pick up location.
3 Is it possible to cancel a taxi request through the application?
Yes, you can cancel the request through the application, with the importance of making sure that the cancellation is not repeated randomly, which may cause the account to be frozen.
4 How can I log in the App?
When logging in the Route App, the registration page will appear, which allows you to register your data in the account, where the user must enter the name and mobile number in order to facilitate communication between the driver and the user of a taxi.
5 How can I book a taxi?
You can book through the Route App. and you will receive a text message. In addition, you can contact the call center of the Transport Authority on phone number 600599997
6 Can I request a bill for a vehicle that was used and requested on the road?
Yes, the trip bill can be obtained by providing the driver with the phone number and a text message will be sent to your phone
7 Can I get the bill for the trip I booked through the Route App.?
Yes, you can get the trip receipt by receiving a text message or through the My Trips option from the Route App.
8 How can I file a complaint related to taxis?
Call Ajman Contact Center – Ajman Government at 80070
Or file a complaint via the Transport Authority’s website:
https://ta.gov.ae/ar/transportation-authority/support-center
Provide all relevant information to begin the investigation process.
9 What should the driver do if he finds lost items inside the taxi?
Drivers are trained to handle lost items and must submit them to the operating company, which records the items in the system.
10 How can I report the loss of personal items in a taxi?
Call Ajman Contact Center at 80070 and provide journey details and a description of the lost item. If found, you’ll be contacted to complete the return process.
11 Does the customer bear the value of the toll gate?
Yes, the customer bears the fees for crossing the toll gates
12 Can I book a women's taxi?
Yes, the service is provided through the call center of the Transport Authority on phone number: 600599997
13 Are pets allowed to be transported inside the taxi?
No, pets are not allowed to be transported inside the taxi
14 How do I know the value of the trip?
You can find out the estimated value of the trip through the Route application by specifying the pick-up location and destination point
15 Did you know that there are surveillance cameras inside taxis in the Emirate of Ajman?
Taxis in the Emirate of Ajman are equipped with a monitoring system using surveillance cameras and smart systems to provide the highest levels of safety in vehicles and to ensure the quality of service provision.
16 Are the vehicles equipped with modern meters and maps and tracking system?
Yes, all taxis are equipped with modern meters and tracking systems that enable the driver to determine the desired route and destination.
17 Are there vehicles designated for people of determination?
Yes, there are vehicles designated and equipped for people of determination and for people with disabilities, and they are free for hospitals and government departments.
You can book through the call center on phone number 600599997
18 How can I rate taxi drivers?
Users can rate the driver at the end of the trip and can also add a note, if any, regarding the driver and vehicle.
Complaints and suggestions
1 Estimated time to close the suggestion?
Suggestions are reviewed and a response is provided to the customer within a maximum of 30 working days.
2 Estimated time to close the complaint?
Urgent complaints: within 1 working day
Regular complaints: within 4 working days
Complex complaints: within 15 working days
3 How can I submit a suggestion
Through the Authority’s website or by contacting Ajman Contact Center at 80070.
4 How can I follow up on a complaint or file an objection
Via the Authority’s website or by contacting Ajman Contact Center at 80070..
5 How can I submit a complaint
Through the Authority’s website or by calling Ajman Contact Center at 80070.
General Questions
1 Applying for a job
You can apply for jobs at the Transport Authority through the Human Resources Department's website (Kawader): https://www.ajmanhrd.gov.ae/kawader
2 Official hours of business
Monday to Thursday: 7:00 AM – 3:00 PM
Friday: 7:00 AM – 11:30 AM
Permits and Irregularities Service
1 When should I issue a permit for vehicles outside the Emirate?
When picking up passengers or goods from within the Emirate of Ajman.
2 What are the service hours?
The services are available 24 hours a day, seven days a week, via the website and the Ajman One app.
3 What are the service channels?
Customers can access the Authority's services through the website and the "Ajman One" app.
4 What is the estimated time for approval of the preliminary approval request for obtaining a vehicle number (Vehicle Number Committee)
The service is categorized as urgent, and the approval is issued automatically once the required data is provided and fees are paid.
5 What are the working hours for applying for the preliminary approval service for company vehicle registration at the Traffic and Licensing Department?
The service is available 24 hours a day, seven days a week, and customers can access it via the website.
6 What are the required documents to issue school bus permits?
Registration on the Authority’s website and vehicle details.
7 How can I inquire about violations
Customers can inquire about violations through the violations service on the website or via the MOI (Ministry of Interior) app.
8 What are the channels of violations payment?
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Al Ansari Exchange
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Website
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Federal Traffic System
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NT Payment
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MOI App
Training Center
1 When does the school transport training start, and where is the training location?
Training takes place on official working days (Monday to Friday) from 9:00 AM to 11:00 AM. (Please note that the specific training day is set by the school or rental company through the public digital services system, and the training schedule is available in the public training timetable.) The training location is at Ajman Driving Academy, behind C-Flash (location available on Google Maps).
2 Is it allowed to change or modify the training date for school transport?
Yes, it is allowed to change or modify the training date for school transport within one month from the payment receipt date. For example, if the school paid the fees on (01-July-2022), the driver or supervisor can attend the training until (31-July-2022).
3 If I cannot obtain a receipt, how can I get a copy of the receipt?
If there is a technical issue and you cannot obtain the receipt, you can submit a request via the website, and an electronic receipt will be provided.
Vehicle Rental Section
1 What are the required documents for renting a vehicle?
For companies: UAE national ID, commercial license, and a security deposit check.
For individuals: Advance payment, UAE national ID, and a security deposit check.
2 Do you offer daily rentals?
Yes, we also offer monthly and annual rentals.
3 How can I book a vehicle?
You can book a vehicle by calling the contact center at 600599997.
4 What is the daily rental rate?
The rental price depends on the duration and the vehicle required.
5 How can I book a bus?
You can book a bus by contacting the contact center at 600599997.
6 What is the capacity of the available buses?
We offer buses with 14 and 30 passenger capacities.
7 Do you offer cargo delivery services?
Yes, we provide the Route Delivery service.
8 Do you provide daily delivery service for Route Delivery?
No, this service is available only on a monthly contract basis.
9 What are the prices for the Swari Limousine service?
The price varies depending on the requested destination.
10 How can I book a Swari Limousine vehicle?
You can book a Swari Limousine vehicle via the Route app or by calling the contact center at 600599997. Route App Link
11 What are the operating hours for the Swari Limousine service?
The Swari Limousine service is available 24 hours a day.
Speed Center for Vehicles Inspection and Registration
1 What are the working hours of the Speed Center?
Sunday to Thursday: 7:30 AM – 9:00 PM
Friday: 7:30 AM – 12:00 PM / 4:00 PM – 9:00 PM (vehicle inspection services only)
Saturday: 8:00 AM – 9:00 PM (vehicle inspection services only)
2 What are the inspection service fees?
Light vehicle technical inspection: 150 AED
Light vehicle re-inspection: 50 AED
Heavy vehicle technical inspection: 200 AED
Heavy vehicle re-inspection: 75 AED
Motorcycle technical inspection: 100 AED
Motorcycle re-inspection: 50 AED
Trailer and semi-trailer technical inspection: 150 AED
Trailer and semi-trailer re-inspection: 100 AED
Export inspection for vehicles: 100 AED
Off-site heavy vehicle inspection for companies: 500 AED
Off-site heavy vehicle re-inspection for companies: 500 AED
Off-site heavy vehicle inspection for individuals: 200 AED
Off-site heavy vehicle re-inspection for individuals: 200 AED
Classic vehicle technical inspection: 420 AED
Classic vehicle re-inspection: 100 AED
Light vehicle paint and bodywork inspection (same color): 100 AED
Heavy vehicle paint and bodywork inspection (same color): 100 AED
Light vehicle paint and bodywork inspection (color change): 50 AED
Heavy vehicle paint and bodywork inspection (color change): 50 AED
Trailer and semi-trailer paint and bodywork inspection (same color): 100 AED
Trailer and semi-trailer paint and bodywork inspection (color change): 50 AED
3 Can I have my vehicle inspected without visiting the center?
Yes, you can request a vehicle towing service by contacting the contact center.
The service costs 100 AED, which does not include the inspection fee.
The staff will take the vehicle to the Speed Center for inspection and return it with the inspection certificate.
4 Do the working hours change during the month of Ramadan?
Yes, and the new timings will be announced on the Authority's official social media accounts.
Ajman Taxi and Mahra Taxi
1 What is the fare for starting the meter?
The fare for starting the meter depends on the destination.
2 How can I book a taxi?
By contacting the contact center at 600599997.
Through the ROUTE app
3 Is it possible to wait outside the emirate and return with the same vehicle?
Yes, waiting outside the emirate and returning with the same vehicle is allowed in all emirates of the country.
Marine Transport
1 How many marine transport stations are there and where are they located?
The Ajman Transport Authority has four marine transport stations:
Al Zora Station – Located in Al Zora area.
Al Rashidiya Station – Located near the Ajman Fish Market.
Al Safiya Station – Located near the Ajman Fishermen's Association Council in the Mishrif area.
Marina Station – Located near the Ajman Corniche (Ajman Marina).
2 What are the types of marine transport and their features?
The Ajman Transport Authority offers two types of marine transport:
Large Abra: This boat can accommodate up to 25 people and is equipped with a radio, solar-powered lighting, life jackets, life rings, a first-aid kit, and a fire extinguisher. It runs on diesel fuel.
Small Abra: This boat can accommodate up to 15 people and is equipped with a radio, solar-powered lighting, life jackets, life rings, a first-aid kit, and a fire extinguisher. It runs on petrol.
3 What are the working hours of marine transport stations (Abra)?
Marine transport stations in Ajman (Abra) operate throughout the week with the following schedule:
Al Zora Station, Al Rashidiya Station, and Al Safiya Station operate from 6:00 AM to 10:00 PM, from Saturday to Friday.
Marina Station operates from 2:00 PM to 10:00 PM, from Saturday to Frida
4 What is the ticket payment process?
Tickets can be purchased at the nearest marine transport station by paying the service fee in cash or by using the Masar card with the station staff to obtain the ticket. Payment locations are available at the following stations:
Al Zora Station
Al Rashidiya Station
Marina Station (Ajman Corniche)
Al Safiya Station (inactive, only for passenger drop-off)